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Privacy Policy

Privacy Policy — Trusted Layer Solutions (Malaysia PDPA-Compliant)

Introduction
Trusted Layer Solutions (“we,” “our,” “us”) respects your privacy and is committed to protecting personal data in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia). This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services.

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Information We Collect
We may collect and process the following personal data:

  • Identification details: Name, company, job title
  • Contact details: Email, phone number, business address
  • Business information: Company size, industry, service interests
  • Technical data: IP address, browser type, and site usage patterns

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Purpose of Collection
Your data will be used for:

  • Responding to inquiries and providing requested solutions
  • Delivering demos, consultations, and service updates
  • Managing customer relationships and billing
  • Improving our offerings and customer experience
  • Compliance with legal and regulatory requirements

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Disclosure of Information

  • We do not sell or rent your personal data.
  • Data may be disclosed to trusted third parties (e.g., hosting providers, technology vendors) solely for service delivery.
  • We may disclose information if required by law or regulatory authorities.

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Data Protection
We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.

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Your Rights Under PDPA
You have the right to:

  • Access your personal data held by us
  • Request correction of inaccurate or incomplete data
  • Withdraw consent to processing (subject to legal or contractual restrictions)
  • Request deletion of your data, where applicable

Requests can be made by contacting us directly.

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Contact Us
For privacy-related inquiries or to exercise your PDPA rights, please contact:

  • Email: info@trustedlayersolutions.com.my
  • Phone: Corporate: 012-3253600 | Sales: 012-3240301 | Support: 011-26788995
  • Address: 14-1 Jalan 1/38F, Taman Segambut Aman, 51200 Kuala Lumpur, Malaysia

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Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available at:
https://trustedlayersolutions.com.my/privacy-policy